Unable to process Australian ID checks

Incident Report for First AML

Resolved

This incident has been resolved.

Posted Apr 24, 2024 - 16:13 NZST

Monitoring

Our third party provider has implemented a fix and we are monitoring the results

Posted Apr 24, 2024 - 15:59 NZST

Identified

We have identified an issue with a third party check provider, they are aware and will notify us once the issue is resolved

Posted Apr 24, 2024 - 12:59 NZST

This incident affected: APAC Region (Electronic Individual Verification and Secure Web Forms) and EU Region (Electronic Individual Verification and Secure Web Forms).